UK deliveries are now FREE, for any value of order.
This service will be generally a 2 to 3 day delivery, once the item is produced & despatched (see below), unless you are living outside the mainland UK, in the Highlands and Islands of Scotland or Off Shore Islands, such as Jersey, Guernsey or the Isle of Man & also Northern Ireland.
We do not offer next day delivery at present.
Please be aware that True Mountain products are made to order at present & therefore we quote a "5 day" despatch time scale. This is the time scale for the product to be ordered & then despatched, not the projected delivery timescale.
True Mountain are a small UK based company with quality at the top end of the scale. They are different from most other outdoor brands that we know about. True Mountain design and manufacture in the UK only, they source their materials from within the UK when possible & only source as far as the EU borders. By doing this, they produce some of the most ethical UK outdoor clothing & equipment that we know about. True Mountain also make to order. This means when you order a True Mountain (TM) product, we send the order through to TM in preston & their team of specialised machinists & cutters set to work on producing 'your' product. Inevitably this takes a little more time, but at least you know that the item you have ordered hasn't been made in a sweat box factory in another country.
We hope you will appreciate this fact & accept that your product might take a week or slightly more to arrive at your doorstep. Where ever possible we & True Mountain will try to make sure your products arrive as early as possible, but please allow a week from ordering to delivery.
We will always endeavour to keep you up to date with your order, but please feel free to email us to find out where on the production line your product is.
Learn more about the True Mountain Team HERE
You’re welcome to return certain goods within 30 days of receipt for a full refund. They must:
- be in what we consider to be a new condition
- have labels & packaging (such as shoe boxes) undamaged
- include the original receipt / delivery note. Take a copy for yourself if you want
If this is not the case we reserve the right to refund only partially, the exact amount to be at our discretion.
Please download a PDF returns document HERE
You must obtain a RETURNS NUMBER by emailing us - email@example.com.
The returns address is:
Returns Dept., Mountain-Lite, Unit 14, Riversway Workshops, Leeward Road, Preston, PR2 2TE
Learn more about Delivery & Returns.